Catalog

Store policy

returns & exchanges

14calendar days from receiving your order to return or exchange an item

A return or exchange is possible provided that:

  • the item has not been used — not worn, washed or subjected to any wear;
  • the original resale condition is preserved;
  • all tags, labels and the original packaging are present;
  • there are no signs of wear, damage or foreign odours.

An item cannot be returned or exchanged if:

  • the tags have been removed or damaged;
  • there are signs of use or washing;
  • there is mechanical damage — snags, stains, tears, etc.;
  • the item was made to individual order.

Manufacturing defect or our mistake

In the event of a manufacturing defect or an error on the brand's side (wrong size or model), we cover the shipping costs and offer an exchange or a full refund.

How to return or exchange

  1. Contact us in any convenient way (Instagram or email) and provide your order number.
  2. Once confirmed, send the item back via a delivery service.
  3. After we receive and inspect the item, we make the exchange or refund you within 3–5 business days.

Return or exchange shipping costs (except in cases of a defect) are covered by the buyer.